FAQ: Aesthetic Whales Enamel Pin & Apparel Collection
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What is Kickstarter?

Kickstarter is a crowdfunding platform where creators like myself share their projects with the community and backers come together to fund them in exchange for rewards! Backers will only be charged if the funding goal is met and the campaign is successful.

Last updated: October 28, 2020 12:08

Can I pay with PayPal?

Kickstarter does not accept PayPal payments, HOWEVER, I’ll be setting up a BackerKit preorder shop after the campaign is over. You will be able to purchase any of the Kickstarter items in the preorder shop and checkout with PayPal!

Last updated: October 28, 2020 12:08

How do I choose which crewneck/pin/lanyard/sticker design that I want?

After the campaign ends, a survey will be sent out via BackerKit that will collect your shipping address as well as allow you to choose the specific designs/size that you want!

Last updated: October 28, 2020 12:08

Is the early bird tiers just for one crewneck/bundle? Can I get more at the discounted price?

You can pledge for multiple crewnecks/bundles! As long as you’ve secured your early bird spot, you can adjust your pledge amount any time after. Add +$54 CAD for each additional early bird crewneck or +$80 CAD for each additional early bird bundle!

Last updated: October 28, 2020 12:08

Is the cost of shipping included? Do I need to add shipping costs to my pledge amount?

Shipping is NOT included in the tier pricing! Shipping will be calculated and charged via BackerKit AFTER the campaign is over based on the weight of your package and your country. Please do not add any shipping costs to your pledge! Please see the shipping costs chart for an estimate of the shipping costs!

Last updated: October 28, 2020 12:08

What if I move or change my address after the campaign is over?

You can edit your address through BackerKit yourself any time you want up until I have the products in hand and am ready to ship them out! I’ll send reminders out to everyone before locking addresses closer to the ship out date.

Last updated: October 28, 2020 12:08

What if I want to add items from your shop/more add-ons after the Kickstarter is over?

You will be able to add additional items to your pledge via BackerKit even after the kickstarter is over! Depending on availability, certain shop items will also be available for add on. You will be charged through BackerKit for these additional items.

Last updated: October 28, 2020 12:08

Why is this campaign in CAD if you’re in Los Angeles? Where will the packages be shipped from?

I am a Canadian citizen using a Canadian bank, which is why kickstarter set up everything in CAD, but I’m currently studying and residing in Los Angeles! All the pins and items will be shipped out from Los Angeles (USA)!

Last updated: October 28, 2020 12:08

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Backer Accounts

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords. Next, use this link to reset your password.

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account. You can create an account by clicking the account confirmation link in any survey you have. You can also get started with signing up for a BackerKit account here.

If you have created an account and have gone through the previous steps, but are still having trouble, please reach out to us via the contact form. Let us know any important details (browser type, mobile device or computer, OS, etc).

Do I need a BackerKit account to fill out/receive my survey?

You do not need a BackerKit account to access your surveys through BackerKit BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed multiple projects.

Do I have an account?

Try account recovery here.

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support by signing in to your BackerKit account, and then clicking on “Need Help?” in the top right side of the page! We will ask you to verify that you are the account holder; and to provide the new email address to which you would like to update your account. You can verify by your ownership of your backer account by either of the following methods:

* Sending us an email from the old email address, specifying the new email address for your backer account.

* Sending us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc).

How do I delete my backer account?

While signed in to your BackerKit account, click on “Need Help?” on the top right side of the page.

If you delete your account, you will still be able to access your surveys in the future -- no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

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